Privacy Policy

Data Collection

Ledger Bitcoin Recovery services gather personal data necessary for tax guidance, audit preparation education, and legal documentation assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Tax guidance data includes documentation access patterns, procedure engagement, and taxable event clarification interaction supporting BTC tax reporting optimization. This data improves tax documentation without accessing recovery phrases or private keys for cold wallet protection.

Audit preparation data includes crypto audit trail documentation access, BTC documentation resource engagement, and signed messages proof interaction supporting audit optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

Legal guidance data includes legal crypto access documentation access, court ordered recovery resource engagement, and forensic blockchain analysis interaction supporting legal optimization. This data improves educational resources without exposing wallet information.

Support interaction data includes user-provided information during compliance inquiries addressing ownership continuity, cost basis tracking, transaction logs export, KYC linkage, asset disclosure crypto, and seed requirement limitation guidance enabling accurate compliance response.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and compliance resource processes via USB-C or Bluetooth connection. These cookies support proper compliance guidance operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Bitcoin Recovery assistance with address verification method and custody clarification guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, BTC tax reporting documentation rates, and crypto tax compliance outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage compliance functionality.

Preference cookies store language settings, regional preferences, and interface configurations for crypto audit trail access and legal crypto access guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Bitcoin Recovery employs analytics understanding compliance research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Tax analytics track anonymous patterns of BTC tax reporting documentation access, crypto tax compliance completion rates, and taxable event clarification engagement improving documentation without individual activity tracking.

Audit analytics aggregate anonymous patterns of crypto audit trail analysis access, BTC documentation engagement, and transaction logs export guidance usage supporting encrypted backups optimization and offline archive storage improvement unlike Trezor or KeepKey compliance analytics.

Legal analytics monitor legal crypto access documentation access, court ordered recovery engagement, and transaction tracing resolution usage supporting forensic blockchain analysis optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Bitcoin Recovery integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Tax service partners including cryptocurrency tax software providers receive referral traffic information for cost basis tracking and US reporting crypto products operating independently from Ledger.

Legal service partners including cryptocurrency attorneys receive referral traffic information for legal crypto access and professional consultation crypto services operating independently from Ledger.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for compliance review documentation and jurisdiction law guidance.

Data Security

Ledger Bitcoin Recovery implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting BTC tax reporting and legal crypto access guidance.

Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, taxable event clarification documentation, ownership continuity explanation, transaction history export procedures, cost basis tracking guidance, US reporting crypto requirements, EU regulations Bitcoin documentation, accountant consultation recommendations, audit readiness preparation, wallet addresses documentation, transaction logs export procedures, signed messages proof generation, address verification method guidance, KYC linkage explanation, deposit history documentation, encrypted backups recommendations, offline archive storage procedures, compliance review scheduling, documentation updates maintenance, wallet verification procedures, transaction signatures guidance, asset disclosure crypto requirements, custody clarification procedures, transaction tracing capabilities, fund movement history analysis, no central control explanation, seed requirement limitation clarification, jurisdiction law analysis, professional consultation crypto recommendations, employee access controls, regular third-party security audits, and incident response procedures.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during compliance guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.

Data Retention

Ledger Bitcoin Recovery retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting crypto audit trail documentation and court ordered recovery guidance.

Documentation access logs retain 90 days supporting guide optimization and transaction history export compliance monitoring before permanent deletion. Compliance records retain 18 months supporting BTC tax reporting tracking and crypto audit trail documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for signed messages proof assistance and forensic blockchain analysis guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Bitcoin Recovery records or legal crypto access guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet compliance support through Ledger Bitcoin Recovery or court ordered recovery channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for record keeping and recovery limitations systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General compliance support regarding transaction reporting, exchange interaction, or legal advice visit Contact page.